Shipping policy

Shipping Policy

Thank you for shopping with Facilities Week Store. We are committed to delivering high-quality products and providing a great customer experience. Because many of our products are custom-made or produced specifically for each order, shipping times may vary by product.

Order Processing

Many of our products are made to order or produced after your order is placed, including our coffee and select apparel and merchandise.

  • Orders are typically processed within 3–5 business days.
  • During holidays, product launches, or periods of high demand, processing times may be longer.
  • Once an order has entered production, it cannot be modified or canceled.

Facilities Week Coffee Orders

Every bag of Facilities Week Coffee is roasted to order. We never roast coffee until your order is placed, ensuring every customer receives coffee at its peak freshness and flavor.

Apparel & Merchandise

Many apparel and merchandise items are printed or produced on demand. Production times may vary depending on the product and manufacturer.

If your order contains multiple product types (such as coffee and apparel), your items may ship separately and arrive on different days.

Shipping

Once your order has been produced, it will be shipped using USPS, UPS, or another trusted carrier, depending on the product, package size, and destination.

Typical shipping transit times are:

  • 2–5 business days for most U.S. destinations.

Most customers receive their orders within 5–10 business days after placing them, although delivery times may vary depending on the products ordered.

Order Tracking

Once your order ships, you'll receive a shipping confirmation email with tracking information.

Tracking may temporarily display "Pre-Shipment" while your package is awaiting pickup by the shipping carrier.

Delivery Responsibility

Responsibility for your order remains with the shipping carrier until it has been marked as Delivered to the shipping address provided at checkout.

Once the carrier confirms delivery, responsibility for the package transfers to the recipient. Facilities Week Store is not responsible for packages that are lost, stolen, or damaged after delivery has been confirmed by the carrier.

Missing or Stolen Packages

If your tracking information shows your package has been delivered but you cannot locate it, we recommend that you:

  • Check around your mailbox, porch, parcel locker, or other delivery locations.
  • Ask neighbors or members of your household if they accepted the package.
  • Allow up to 24 hours, as carriers occasionally mark packages as delivered before they are physically dropped off.
  • Contact the shipping carrier directly for additional delivery details or assistance.
  • If you believe your package was stolen, consider filing a report with your local law enforcement agency.

While we are unable to replace or refund orders that have been confirmed as delivered by the carrier, we are happy to provide tracking information or shipment details to assist you when working with the carrier.

Shipping Locations

At this time, Facilities Week Store ships only within the United States. We do not currently offer international shipping.

Freshness & Quality

Whether you're ordering freshly roasted coffee or premium Facilities Week merchandise, our goal is to deliver products that meet the highest standards of quality. Taking the time to produce products after they are ordered helps ensure you receive the best possible product rather than items that have been sitting in inventory.

Questions?

If you have any questions about your order, please contact us at support@facilitiesweekstore.com and include your order number. We're happy to help.

Additional Shipping Information

Processing and delivery times provided on this page are estimates and may vary due to holidays, high order volume, severe weather, supply chain disruptions, carrier delays, or other circumstances beyond our control.

While we strive to meet the estimated timelines above, we cannot guarantee specific processing or delivery dates. We appreciate your patience and understanding as we work to provide quality products and excellent service.